DevVera LLC is committed to providing exceptional customer service and support. This Agreement outlines our service standards, response times, and commitment to your satisfaction.
This Customer Service Agreement ("Agreement") outlines DevVera LLC's commitment to providing exceptional customer service and support. This Agreement applies to all clients and users of DevVera's services and establishes the standards, expectations, and procedures for customer support interactions.
DevVera is committed to providing professional, courteous, and effective customer service. Our service standards include:
DevVera strives to respond to all customer inquiries within the following timeframes:
Within 24-48 business hours
Within 24 business hours
Within 4-8 business hours
Within 24 business hours
Note: Response times are measured in business hours (Monday-Friday, 9 AM - 5 PM Mountain Time, excluding holidays). Response times may vary during peak periods or for complex inquiries requiring additional research.
DevVera provides customer support through the following channels:
Primary channel for all inquiries: [email protected]
Available for scheduled calls: +1 (210) 706-0196
For active projects, communication may occur through project management platforms as agreed upon in project proposals.
DevVera's standard customer service hours are Monday through Friday, 9:00 AM to 5:00 PM Mountain Time (MT), excluding federal holidays.
Extended Support: For urgent matters outside of standard hours, clients may contact us via email. We will respond as soon as possible during the next business day.
When you contact DevVera with a concern or issue, we follow a structured resolution process:
You reach out through any of our communication channels with your inquiry or concern
We acknowledge receipt of your inquiry within the response timeframes outlined above
Our team investigates the issue, gathers necessary information, and determines the appropriate resolution
We provide a solution, answer, or next steps to address your inquiry
We follow up to ensure your concern has been fully addressed and you are satisfied with the resolution
To ensure effective customer service, clients are expected to:
While DevVera is committed to providing excellent customer service, please note the following limitations:
All customer communications and information shared with DevVera are treated with strict confidentiality. We maintain the privacy and security of all client information in accordance with our Privacy Policy and applicable data protection laws.
DevVera reserves the right to update this Customer Service Agreement from time to time. Any material changes will be communicated to clients via email or through our website. Continued use of DevVera services after changes are posted constitutes acceptance of the updated Agreement.
For questions about this Customer Service Agreement or to provide feedback about our service, please contact us:
DevVera LLC
Website: www.devvera.dev
Email: [email protected]
Phone: +1 (210) 706-0196
Address: 1209 Mountain Road PL NE STE N, Albuquerque, NM 87110
